SOLUTIONS: CUSTOMER SURVEY SOLUTIONS
Q - Survey ™ is a sophisticated, easy to use and simple to deploy Customer Feedback Survey Solution for organizations looking to capture customer feedback to better manage client relationship.
Our blended telephony feedback with Web-based survey offers a unique business application to organizations that require an on-site solution with all the features and functionality of a powerful Survey system without the exorbitant recurring fees of 3 rd party companies.
"Have you heard the Voice of your customer lately?"
Built ground-up for integrating into existing Voice and Data environments, this system has all the “hooks” required to seamlessly integrate, exchange call related information and work with just about any existing ACD/PBX/Web services environment.
Get quick statistics on customer trends, loyalty levels, customer satisfaction, and breakdown of web/telephone interactions.
• Agent initiated survey - caller is offered a survey after completion of call.
• Inbound Survey - Caller is waiting in Queue
• Outbound-Call survey - system calls out
• Dial-In survey - customers call into system at any time
• Web survey
Our pre-packaged modules make it easy to design, build and launch personalized surveys in minutes, compared to the weeks and months it takes using traditional survey methodologies. Use the telephony feedback in real-time to proactively "wow" customers. For example, if a customer responds with very poor feedback to your questions, this system can route the caller to a customer service rep immediately. Rather than just conduct a survey and look at reports of how many frustrated customers were surveyed last week, you are now proactively taking appropriate steps instantly.
QSurvey...The answer to "How much is a customer worth... and how to Turn good customers into LOYAL customers"
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